Small Business Management
Small Business Management For Success
“The systems you need to succeed”
Small Business Management For Success is a 98 page life skills e-course or eBook that is designed for business owners and managers who want to make more profits and run their business more smoothly and effectively. will enable you to run your business like a successful entrepreneur, making more profits whilst managing your costs. It covers how to manage your staff more effectively and will enable you to finally gain control over your business.
Contents Introduction
1-What Not To Do
- Lose Sight of Your Goal
- Make Mistakes
- Compete for the Same Customers in the Same Way
- Expect Too Much From Your Employees
- Concentrate on the Sale
- Systems of Management
2-Leadership
- What Makes a Good Boss?
- Assigning Responsibilities
- Business Teams
- Communication
- Tips for Employers
- Men versus Women
- Delegation
- Building a Cohesive Company Culture
- Motivating Employees
- Employee Benefits
- Dealing With the Problem Employee
- Invest Your Time
- Motivation
- Isolation
- Attitude
- Accountability
3-Human Resources
- Hiring New Employees
- Interview Tips
- Legal Requirements
4- Operating Reports
- Cash Flow
- Reading Financial Statements
- What are Financial Statements?
- Balance Sheets
- Income Statements
- Cash Flow Statements
- Operating Activities Investing Activities
- Financing Activities
- Financial Statement Ratios and Calculations
5- Marketing and Sales
- Customer Service
- Tips for Teaching Top-Notch Customer Service
- Keeping Customers for Life
- Dealing with Angry Customers
- What Not to Say
- Solving Problems
6- Evaluating Your Management Structure
- In Case of Emergency
- Worst Case Scenario
- Emergency Action Plan
- Be Prepared
- Getting Back to Work
7- Growing Your Business
- Open Another Location
- Create Franchise Opportunities
- License Your Product
- Alliances or Partnerships
- Diversification
- Look for New Markets
- Government Contracts
- Mergers or Acquisitions
- Expand Globally
- Internet Sales
Top 10 Tips for Using Email Marketing:
- Shooting for the Stars
- Guidelines for Small Business Success
- Index
Watch this short video introduction to find out more…
Extract taken from the on-line eBook “Effective Time Management Skills” that has been designed for you to do in your own time. Find out more…
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